Usability testing tells you whether a prototype works under ideal conditions. Resilience testing tells you whether it holds up when conditions vary. Here’s how to run both, and why you need to.
Mapping user journeys as sequences of screens misses the structural reality of how services behave. Here is a practical method for mapping journey states and why it produces more resilient designs.
UX teams are trained to structure information, reduce friction, and improve clarity. Very few are trained to formally model behavioural structure. Here’s why that gap matters and what fills it.
A prototype can pass usability testing and still fail once live. The reason is that most tests validate progression and not resilience. Here’s what that distinction means for how you test.
Thinking of user journeys as flows misses the structural reality of how services behave. Learn why state-based thinking produces more resilient, trustworthy digital services.
Recovery paths in digital services are often undertreated as edge cases. Here’s how to design correction, return, and error recovery so they work as well as the main journey.
Figma and flow diagrams are excellent for screens. But user behaviour happens between screens; in the transitions, the hesitations, the returns. Here’s what static tools miss and why it matters.
Edge cases in UX aren’t unusual outliers, they reflect normal human behaviour. Learn why designing only for the happy path produces services that fail under real-world use.