How to Design Recovery Paths in Digital Services
Recovery paths in digital services are often undertreated as edge cases. Here’s how to design correction, return, and error recovery so they work as well as the main journey.
Why UX Edge Cases Are Often the Main Journey
Edge cases in UX aren’t unusual outliers, they reflect normal human behaviour. Learn why designing only for the happy path produces services that fail under real-world use.
What Users Assume When You Don’t Explain System Behaviour
When digital services don’t explain what just happened, users fill the gap themselves and they usually assume the worst. Here’s how to make invisible system behaviour legible.